Overview

The CommSee CRM platform was developed in 2006, and many (thousands) of its components and processes needed to be modernised.

I was a part of the UX team in charge of the modernisation.

The goal was to improve the ease-of-use for the 30,000+ staff that used this system regularly, while also decreasing average customer handling times.

How

Using a modern, custom-built design system, our team researched, user-tested, designed and built the modernised screens and flows.

I was responsible for the UX and visual design of 11 projects, creating wireframes and interactive prototypes in Sketch and InVision.

I also managed and updated the design system and its internal web portal, ensuring we had reusable patterns and best practices for designers and developers.

Technologies

• Sketch
• InVision
• React

Case Studies

Available on request